Returns Policy

All discrepancies and claims must be reported to Nordhus within 10 days of receipt of goods. Please check all items within shipment.  Freight damages should be filed with the carrier.

Claims may require photos supporting the claim to receive full credit. Because most Nordhus  merchandise is handcrafted, there will be some variations in color, texture, and finish, as well as slight irregularities. These are not considered flaws or defects.

Pack and return items in original condition, To help us process your return, please include a copy of your invoice or confirmation, including your order number and contact information., and send to:

Nordhus

Şehit Osman Avcı Mah.

Yüzbaşı Mustafa Ertuğrul Cad. No:83

06820

Etimesgut Ankara /Türkiye

Tel:+90 5317959270

Our customers are responsible for  shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item is incorrect. Orders damaged during shipping will be sent again free of charge.Returns that arrive with postage due will be returned to the sender. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.

We appreciate your understanding and cooperation regarding our Returns policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you.